You will experience minimum downtime and maximum efficiency,
while you also reduce maintenance costs with DDI Smart Services.

Customer Service Center
We are always available and ready

Our Customer Service Center is available for user and technical questions. Our team of skilled product and technical specialists is happy to answer your questions or assist remotely. We supervise the entire process from report to solution.

Self-service portal

Our self-service portal is available 24/7.

An extensive knowledge base is part of the portal.

Efficient ticket handling is incorporated, based on ITIL framework. We want to be sure you can will experience minimum downtime.


Dedicated Service Manager

We offer a dedicated Service Manager for personalised support, so you always know who to contact!


Complies with international certification standards

To ensure risk control and quality management GMP and GAMP 5 standards are fully adopted by our hardware and software.